Talk to Us ! (02) 9157 8588

FAQ


How much does a cleaning cost?

To simplify your life, we charge flat rate fees with no hidden costs. You can find a schedule of costs for our home size here. You can also use our pricing calculator built into our booking form to determine how much your cleaning will cost.

 

How long does a cleaning take?

The time needed for a home cleaning can vary depending on the condition of the home but most homes we expect to fall into one of these time frames.

 

Table: estimated home cleaning per bedroom

 

Is there a discount for regular service?

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

 

 

How many people are on a cleaning time?

We aim to send a team of at least 2 although this varies with job requirements and client preferences.

 

Do you bring your own supplies?

We sure do. We bring all required supplies for the job. If you'd like us to use anything else (for wood floors, for example) please let us know and leave it out for us. We will require access to basic utilities being water and electricity.

 

Do you clean on the weekends?

Yes, we're available 7 days a week.

 

Will you send a different team every time I book a service?

We aim to send the same team unless specifically instructed otherwise. We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team as long as you’re working with Cleaning Ease.

In cases where your regular team is out sick or unavailable, we will call or email and inform you a new team will be arriving. That way you’re never caught off-guard.

 

What’s the difference between a move-in / move-out cleaning and a regular cleaning?

Move-in/move-out or end of lease cleanings include a few extras to make sure a home is ready for the next resident. The extras included in the move-in / move-out cleaning include:

  • Ceiling fans
  • Changing bed linens (when they are left on top of beds)
  • Baseboards
  • Dusting and wiping doors
  • Dusting and wiping wardrobe exteriors
  • AC and power outlets
  • Inside cabinets
  • Vents
  • Inside window panes
  • Vacuuming closet shelves and drawers
  • Dusting and wiping blinds
  • Accessible walls
  • Balconies
  • Polishing stainless steel surfaces


Everything for the move-in / move-out cleaning is done to ensure the home looks good as new for the next resident. More information can be found here.

 

What’s the difference between deep cleaning and regular cleaning?

A deep cleaning includes everything a standard cleaning does but with more detail work including:

  • Ceiling fans
  • Changing bed linens (when they are left on top of beds)
  • Baseboards
  • Dusting and wiping doors
  • Dusting and wiping wardrobe exteriors
  • AC and power outlets
  • Polishing stainless steel surfaces


More information on the deep cleaning service can be found on our deep cleaning page.

 

Do you clean larger homes?

The Cleaning Ease team can and does clean larger homes. However, it’s important to note homes larger than 6 bedrooms and 6 bathrooms will need to be booked via the square metre. Not, via the number of bedrooms and bathrooms like smaller homes. Please contact us to book for homes larger than this.

We stick to pricing via the number of bedrooms and bathrooms as much as possible. This works 99% of the time. However, larger homes need to be booked by square metres.

This helps to get a more accurate estimate of the amount of work needed. As well as, helping ensure a great, unrushed, and thorough cleaning. If we find a home that is larger than prescribed and hasn’t been booked via square metres we will request a change. Don’t worry, if this is your home, we’ll always reach out before making any changes to pricing.

 

Is Cleaning Ease insured?

Yes, Cleaning Ease is fully insured.

 

Can I cancel my appointment if I change my mind?

There are never contracts or obligations when working with Cleaning Ease. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $70 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment.

 

When will you charge my card?

A hold will be placed on your account the day PRIOR to your service. You will only be charged after the service has been completed.

 

When will you charge my card?

A hold will be placed on your account the day PRIOR to your service. You will only be charged after the service has been completed.

 

Can I / do I have to leave a tip?

Tips are not required but always appreciated. Feel free to give your cleaning professional a tip. It will make their day! Otherwise, there is no obligation.

 

Do I need to be home for my cleaning?

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the mat, we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll lock up when we’re done.