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Frequently Asked Questions


House cleaning service FAQ - Dog raising its paw

 

 

Sydney House Cleaning Services FAQ: Contents

  1. How much does a house cleaning cost?

  2. How long will it take to clean my home?

  3. Do I need to tidy up or do anything to prepare for my house cleaning?

  4. Is there a discount for regular service?

  5. Will my initial clean be more expensive than my other regularly scheduled services?

  6. Do you bring your own supplies?

  7. Do you clean on the weekends?

  8. How many people are in a cleaning team?

  9. Will you send a different team every time I book a service?

  10. How can I be sure of my security?

  11. What’s the difference between a move-in / move-out cleaning and a regular cleaning?

  12. What’s the difference between deep cleaning and regular cleaning?

  13. Do you clean larger homes?

  14. Is Cleaning Ease insured?

  15. Can I cancel my appointment if I change my mind?

  16. When will you charge my card?

  17. Can I / do I have to leave tip?

  18. Do I need to be home for my cleaning?

  19. Are your house cleaning teams pet friendly?

  20. What happens if something is damaged during my clean?

  21. What happens if something is missing after my clean?

  22. Is carpet steam cleaning included in the end of lease cleaning?

  23. I have a question that’s not covered above, where can I get an answer?

 

 

How much does a house cleaning cost?

To simplify your life, we charge flat rate fees with no hidden costs. You can find a schedule of costs for our home size here. You can also use our pricing calculator built into our booking form to determine how much your cleaning will cost.

 

 

How long will it take to clean my home?

The time needed for a home cleaning can vary depending on the condition of the home but most homes we expect to fall into one of these time frames.

 

Table: estimated home cleaning per bedroom

 

 

Do I need to tidy up or do anything to prepare for my house cleaning?

Our professional and friendly cleaners are trained to help tidy up. If you’re feeling embarrassed about a mess, please don’t! We have numerous years of experience in professional domestic cleaning and are here to help without judgement. To ensure you get the best results, we do ask that you pick up any toys, clothing or items on the floor beforehand, if possible. Our cleaners will do their best in moving items around to reach every spot but may misplace items in this process or avoid moving items that appear fragile or unsuitable for movement.

 

 

Is there a discount for regular service?

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

 

 

 

Will my initial clean be more expensive than my other regularly scheduled services?

While some other house cleaning services in Sydney may require you to choose a deep clean for your initial cleaning, we understand every home is unique. With Cleaning Ease, there’s no higher initial charge for a deep clean. We keep this as a separate option if your home hasn’t been cleaned in a while and/or needs some more attention to neglected spots.

 

 

Do you bring your own supplies?

We sure do. We bring all required supplies for the job. If you'd like us to use anything else (for example for bamboo floors) or your own solutions please let us know. We will require access to basic utilities being water and electricity.

 

 

Do you clean on the weekends?

Yes, we're available 7 days a week.

 

 

How many people are in a cleaning time?

We aim to send a team of at least 2 although this varies with job requirements and client preferences.

 

 

Will you send a different team every time I book a service?

We aim to send the same team unless specifically instructed otherwise. We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team.

In cases where your regular team is out sick or unavailable, we will call or email and inform you a new team will be arriving. That way you’re never caught off-guard.

 

 

How can I be sure of my security?

All of our domestic house cleaners are fully police-checked, insured and trained to a high professional standard.

 

 

What’s the difference between a move-in / move-out cleaning and a regular cleaning?

Move-in / move-out or end of lease cleanings (sometimes also referred to as vacate or bond cleanings) include extras to make sure a home is ready for the next resident. The extras included in the move-in / move-out cleaning include:

  • Ceiling fans
  • Baseboards
  • Dusting and wiping doors
  • Dusting and wiping wardrobe exteriors
  • AC and power outlets
  • Inside cabinets
  • Vents
  • Inside window panes
  • Vacuuming closet shelves and drawers
  • Dusting and wiping blinds
  • Accessible walls
  • Balconies
  • Polishing stainless steel surfaces


Everything for the move-in / move-out cleaning is done to ensure the home looks good as new for the next resident. More information can be found here.

 

 

What’s the difference between deep cleaning and regular cleaning?

A deep cleaning includes everything a standard cleaning does but with more detailed work including:

  • Ceiling fans
  • Changing bed linens (when they are left on top of beds)
  • Baseboards
  • Dusting and wiping doors
  • Dusting and wiping wardrobe exteriors
  • AC and power outlets
  • Polishing stainless steel surfaces


More information on the deep cleaning service can be found on our deep cleaning page.

 

 

Do you clean larger homes?

The Cleaning Ease team can and does clean larger homes. However, it’s important to note homes larger than 6 bedrooms and 6 bathrooms will need to be booked via the square metre. Not, via the number of bedrooms and bathrooms like smaller homes. Please contact us to book for homes larger than this.


This helps to get a more accurate estimate of the amount of work needed. As well as helping ensure a great and thorough cleaning for you. If we find a home that is larger than prescribed, we will request a change. Don’t worry, if this is your home, we’ll always reach out before making any updates to quotes.

 

 

Is Cleaning Ease insured?

Yes, Cleaning Ease is fully insured.

 

 

Can I cancel my appointment if I change my mind?

There are never contracts or obligations when working with Cleaning Ease. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $70 cancellation fee for cancellations that occur 24 hours before the arrival time of the appointment.

 

 

When will you charge my card?

A hold may be placed on your account the day prior to your service. You will only be charged after the service has been completed.

  

 

Can I / do I have to leave a tip?

Tips are not required but always appreciated. Feel free to give your cleaning professional a tip. It will make their day! Otherwise, there is no obligation.

 

 

Do I need to be home for my cleaning?

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the mat, we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll lock up when we’re done.

 

 

Are your house cleaning teams pet friendly?

From your goldfish to your staffy, our cleaning teams are trained to clean with them around and are definitely pet friendly. As pet owners we understand that pets are unique too so if you’re pet is sensitive around new people, we ask that you ease them into the process for their first encounter or keep them at a safe distance.

 

 

What happens if something is damaged during my clean?

If damage occurs during a clean please notify us right away via phone and email. Where possible, please also include a photo of the damage, when it occurred and a short incident report. This will assist in processing insurance claims and having your damaged item replaced and or repaired in as timely a manner as possible.

 

 

What happens if something is missing after my clean?

If you find something is missing, please don’t panic. This rarely happens and when it does, it’s because our cleaners have misplaced it somewhere else in your home to allow for a more thorough cleaning or for general organisation. Please have another quick look-around. If you still can’t find it, please give us a call or reach out to us and we’ll help you resolve it immediately.

 

 

Is carpet steam cleaning included in the end of lease cleaning?

We know an end of lease clean is sometimes accompanied by a carpet steam clean. There are however situations when you don’t need both. As such we have separately itemised the two so you have the option to select one or the other or include both, as required.

 

 

I have a question that’s not covered above, where can I get an answer?

As locals we love chatting so feel free to call us on (02) 9157 8588 or email us at hello@cleaningease.com! We’ll help answer any questions you have.