Why are we providing a Satisfaction Guarantee?
We wouldn’t give a satisfaction guarantee if we didn’t think you were going to love our service. We’re so confident you’ll love our cleaning services we’re putting our money where our mouth is.
What is our guarantee?
If you aren’t completely satisfied with our service, Cleaning Ease will come back and clean anything we missed. If you’re still not happy we’ll give you a full refund, no questions asked.
That’s how confident we are you’ll love us enough to recommend us to all your friends.
What’s the catch?
There’s no catch, we stick by our guarantee and want to make you happy no matter what the cost.
The only thing we ask is, you tell us right away when something was missed.
All re-cleanings and refunds need to happen within 5 days of the original service. We appreciate the chance to make things right if we miss anything. Per our policy, we can’t issue any refunds without doing a re-cleaning first.
In addition, we won’t be able to offer a refund or a re-cleaning if you try and hire our teams independently of Cleaning Ease, are offensive or abusive to our teams, or you didn’t have running water or power during the time of the initial cleaning.
Our goal is to be the best cleaning group in Sydney and we can’t do that without your feedback! Make sure we know as soon as you do when something was missed so we can make it right!